Terms of Service

Last Updated:  March 4, 2024

Please carefully read the following Terms of Service before registering for an account and using the ISOTOTAL Quality First s.r.l. Service.

By registering for an account on ISOTOTAL Quality First s.r.l. online applications, you or the entity you represent ("you" and "your") agree to be bound by these Terms of Service (the "Terms"), which govern your access to and use of the ISOTOTAL Quality First s.r.l. Service (the "Service") offered by ISOTOTAL Quality First s.r.l. ("we", "us" or "our").

Our Privacy Policy are incorporated into these Terms.

If you are registering for the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.

It is important to note that the functionality of the Service is time-dependent and these Terms represent the functionality as of now.

1. Your Account

You agree to provide us with accurate and complete information when you create an Account (your "Account"). In order to prevent unauthorized access to your Account, you agree to keep your password and other Account details confidential and not share them with anyone else.

You, as the Account holder (local admin), are solely responsible for access to, content in or sharing and use of your Account. We are not liable for any loss or damage arising from any access to, content in, or sharing and use of your Account. If you believe there has been unauthorized access to your Account, you must notify  office@isototal.net immediately.

2. Conditions of Use

By using the Services, you agree that you:

(a) are solely responsible for obtaining sufficient rights to the content of all data and files stored by you on ISOTOTAL Quality First s.r.lservers;

(b) will not violate, or encourage or facilitate the violation of, any aspect of our Acceptable Use Policy;

(c) will not use the Services to sell and/or distribute digital content to others. (The Services are not for storing and disseminating large amounts of data to large number of recipients or for dissemination of digital content for commercial purposes, and we may use procedures, which may vary from time to time, to detect unacceptable levels of usage and may immediately disable offending accounts based on detected misuse. We are not responsible for any business interruptions that may be caused due to this process); and

(d) will not access or attempt to access the Services by any means other than those provided on the ISOTOTAL Quality First s.r.l. website.

If there is suspicion that an account is being used for storage and distribution of any illegal material such as copyrighted content, we reserve the right to examine the content. We may also access the account and data for support related activities. We normally do not review, inspect, edit or monitor any content, data or files stored by you or any other user of the Service. We reserve the right to refuse, remove or disable access to any data or files stored on our servers with immediate effect that we determine may be illegal, may violate these Terms, may violate the rights of any third party or otherwise may be reasonably objectionable.




3. Registration Information / Privacy

You agree to promptly notify us of any change in the information you provided during your registration for the Services (including, without limitation, any change in your mailing address, telephone numbers or email address). The registration information (including your selected username and password) provided by you during your registration for the Service, together with any and all updates provided by you from time to time under this paragraph, is referred to in these Terms as the "Registration Information." Our policy regarding the privacy and use of the Registration Information is set forth in our Privacy Policy. By accepting these Terms, you are also acknowledging that you agree to the terms of the Privacy Policy .

We may send SMS/emails to update you on any product reminders, updates, events.

4. Additional/Sub-accounts

ISOTOTAL Quality First s.r.l. includes a Sub-accounts feature. The main account holder (Local admin) may be responsible for actions arising from Sub-accounts account holders, and is responsible for ensuring all such accounts adhere to these terms.

The main account holder will set up  username and password for the Sub-accounts. An email will be sent to the Sub-account user with this sign in information. It is the Sub-account user's responsibility to change the password on the account. If the main account holder retains the usernames and passwords of the Sub-accounts, he/she will have read/write access to the Additional/Sub-accounts including access to profile information and data.

Primary Support responsibility related to Sub-accounts resides with the main account holder.

A main account holder has the authority to cancel the Sub-accounts as well as the main account, for any reason. If due to non-payment, ISOTOTAL Quality First s.r.l. reserves the rights to cancel main account and Sub-accounts.

5. Service description

Service and applications offered by ISOTOTAL Quality First s.r.l consist in development, hosting and maintenance of a web site, accessible through internet connections on any device capable to run a web browser (Chrome, Edge, Safari, etc.). The address of the website will be a subdomain of isototal.net or isototal.ro (company.isototal.net).

Our applications has main users in companies of industrial fields (automotive, manufacturing of goods), but not only. The applications were designed to facilitate implementation and maintain of the Quality Management Sistems according ISO 9001 and IATF standards.

The list of the application (with main features) integrated in our service is available online at address https://isototal.net.

We do not offer shared applications, and each customer receives an individual website that is complete separate from the websites of other customers.


6. Security

Account Passwords
You are solely responsible for any consequences arising out of your failure to maintain the confidentiality of your Account password. You will notify us of any unauthorized use or breach in security of your Account immediately after you learn of such unauthorized access or use. We advise frequent changes to the Account password for better security. The automated forget password option works on the assumption that only the account holder has access to the email address on record. In case the user does not have access to the email address, other means of verification may be used including billing information to verify identity.

We endeavor to restrict access to the data and files you store or retrieve from your Account to persons you have authorized to access your Account. However, no password-protected system of data storage and retrieval can be made entirely impenetrable. Accordingly, you hereby acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify and distribute the data and files you store in Your Account.

Encryption System
Based on your privacy and security needs, but to protect also our servers, we use an encryption process that encrypts the data contained within the files that you upload on our servers. Certain metadata related to files including file thumb derivatives may not be encrypted. These metadata and derivatives are necessary for faster display and search. For web and mobile based data transfers, data is sent over an encrypted channel.

While your data is still encrypted, ISOTOTAL Quality First s.r.l. personnel may still be able to decrypt your data, but only at your request. We understand and agree to not communicate to third parties information related your data that may be exposed to us.

7. Use of IP Addresses

We may collect IP addresses for the purposes of system administration and/or to audit the use of our site. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our policies, Terms, or to protect our service, site, customers, or others. Some services, such as user logs and registration emails, may also display IP addresses.

8. Backups of Your Data

We perform daily backups of your data (once a day).

ISOTOTAL Quality First s.r.l. offers you now, a local backup capability (archive to your computer) and we strongly encourage our users to make full use of this. This feature is offered for no additional fee. Online or Cloud Backup should always be a complementary solution to local backup and not be the ONLY solution.

9. Billing

Automatic Renewal - Paid Plans

In exchange for use of our Services, an invoice will be issued,  according to the billing plan selected by You (a period of one month is free of charge after registration, when You can cancel Your account without any cost).

Please refer to price list table available online at address https://isototal.net.

You also agree that the enrollment for the next service period is automatic and paid in advance.

Any price changes or changes to your subscription plan will take effect following notice to you and after current plan will expire.

Any request from your side, for changes in the functionality of the service will be treated with additional invoices based on an offer accepted by you.

If the account is cancelled for any reason, user data and its backups will be removed from our storage servers after a period of 10 days.

You’re responsible for all applicable taxes, and we’ll charge tax when required to do so. ISOTOTAL Quality First s.r.l. can rely on the name and address you provide to ISOTOTAL Quality First s.r.l. as being the place of supply for sales tax, income tax, and VAT purposes.

Cancellation & Refunds
You must cancel your Account before it renews , in order to avoid a charge for the next month's or year's fees.

We will not issue any pro-rated refunds for the remaining period of a year/years when an account with a subscription plan ("current plan") is downgraded to a smaller plan ("new plan") during the middle of period of current plan, for which You already paid.

10. Class Action Clause

You agree that Class Actions are not allowed and all disputes with ISOTOTAL Quality First s.r.l. must be resolved on an individual basis. You may not bring any claim against ISOTOTAL Quality First s.r.l. as a class member. This includes class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations. Regardless of whether any such dispute, controversy or claim concerns any other individual / entity, multiple individuals / entities, or other persons, classes of individuals, or entities, all cases shall be decided between ISOTOTAL Quality First s.r.l. and the individual only.

11. Termination

We may, at our option and in addition to other remedies, immediately and without notice terminate these Terms at any time or suspend your access to the Services: (i) if you breach any provision of these Terms; (ii) if we are required to do so by law; (iii) if we cease to offer any services covered by these Terms; or (iv) for any other reason with thirty (30) days prior written notice to you (or sooner if you are flagrantly violating these Terms or are a threat to users or the Services).

You may terminate these Terms at your convenience by informing us at least thirty (30) days prior. Should you object to any of these Terms or any subsequent modifications thereto or become dissatisfied with the Services in any way, your only recourse is to immediately: (a) discontinue use of the Services; (b) terminate these Terms; and (c) notify us of such termination. Upon any termination of these Terms, we will remove stored in ISOTOTAL Quality First s.r.l. backup and/or ISOTOTAL Quality data files from main storage and archives within 10 days.

12. Notices

Any notice under these Terms given by ISOTOTAL Quality First s.r.l. to you will be deemed to be properly given if sent (i) by email to your email address as set forth in the Registration Information, (ii) by a startup screen that starts before your next use of the Services, (iii)  by a display about the changed information in the Terms on our website. It is important that you maintain a correct working email address and update it if necessary to be able to receive our communications. To ensure proper delivery of email communications, please whitelist '@isototal.net’ and '@isototal.ro’ domains in your email spam filter.

Any notice under these Terms provided by you will be deemed to be properly given if received by Customer Service at office@isototal.net, except those that are related to cancellation or termination of your Account. 'Cancel at the end of your annual term' is available online by disabling auto-renewal option. For special cases where you’d like to close your account prior to the end of your annual subscription term, please contact us. On successful cancellation of an account by you or by us, due to various reasons including non-payment for the Services, your data will be removed from our storage servers. We may delay the cancellation related to non-payment for the services and provide a grace period of up to thirty (30) days from the due date to allow for the customer to arrange for payments.

Fair Use Notice: Any copyrighted materials used in this website, like third-party logos (Windows, Mac, Linux 'Tux' etc) are the property of their respective owners/companies.

13. Modifications to this Agreement

We may change these Terms from time to time and the most current version will always be posted on our website located at https://isototal.net. For any revision of this material we will notify you (e.g., via email). Your continued use of the Services after such revisions become effective will constitute your acceptance of such changed terms and conditions. If you do not agree to the new terms, please stop using the Services.

14. Miscellaneous

THESE TERMS AND THE USE OF THE SERVICES AND SOFTWARE WILL BE GOVERNED BY ROMANIA LAW AND EUROPEAN UNION LAW. You will commence any claim or cause of action arising under or otherwise occurring by reason of these Terms within one (1) year after the claim or cause of action arises or such claim or cause of action is forever barred. These Terms create no third party beneficiary rights. You may not assign any of your rights in these Terms, and any such attempt is void. ISOTOTAL Quality First and you are not legal partners or agents; instead, our relationship is that of independent contractors. Our failure to insist upon or enforce strict performance of any provision or right of these Terms will not be construed as a waiver of any provision or right. These Terms constitute the entire and exclusive agreement between you and ISOTOTAL Quality First s.r.l  with respect to the subject matter hereof and supersedes any and all prior and contemporaneous understandings and agreements.

Privacy Policy

Last Updated:  November 20, 2023

ISOTOTAL Quality First s.r.l. has created this Privacy Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

Users can access ISOTOTAL Quality First s.r.l. services (the "Services") through our online applications on Devices. A "Device" is any computer used to access the Services, including without limitation a desktop computer, laptop, mobile phone, tablet or other consumer electronic device. This Privacy Policy governs your access to ISOTOTAL Quality First s.r.l. Services, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information".

What Information Do We Gather? User Provided Information - Due to the nature of our Services, we must collect personal information from users during the registration process including first and last names, home and/or business postal addresses, billing details, an email address, mobile number, and a password.

Files - We collect and store the files and data you upload on our servers using our Services.

Session Records - To maintain our quality of service and to assist in the analysis of product performance, we may also gather data on connection information, including the timing and size of all packets sent over the Internet during a session, session date and times, Device Internet Protocol ("IP") address, browser type, Device name and/or identification number, and other interactions with the Service. The gathered information is used to ensure the highest quality experience possible.

Cookies - We use "cookies" to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use "persistent cookies" to save your registration ID and sign in password for future sign in to the Service. We may use "session ID cookies" to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. The cookies are used solely for identifying user sessions and do not store any personal information regarding the user.

What Do We Do With Gathered Information? Information gathered by us may be used: (i) to provide complete functionality to our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, (vi) to send reminders and (vii) to provide product announcements.

We may send SMS/emails notifications to update you on any product reminders, updates, events. We may use the email addresses and mobile numbers provided by you to send periodic information about our Services and related products.

Who Do We Share Information With? We do not voluntarily share personally identifiable information with any third party without the user's express consent or unless compelled by applicable state and federal laws (see below). We practice a no-sharing policy for subscriber information to third-party.

Users - We will display your personal information in your profile page. You can review and revise your profile information at any time by accessing your account settings.

Business Transfers - If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your personal information or files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information - We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

Access Rights and Choices to Limit Sharing You have the right to request access to all personal information ISOTOTAL Quality First s.r.l. collects about you by contacting office@isototal.ro. Your personal information may also be accessed from your Personal Profile page after logging in to your account where you can correct, amend, or delete information related to your account.

You may also make requests to limit the sharing of any of your personal information by contactingoffice@isototal.net.

Data Retention We will retain your information for as long as your account is active or as needed to provide you our Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, you may delete your account through the account settings after signing in to our Service from our website. Your files will automatically be removed from our servers within 10 business days of cancellation. Please note, that there might be latency in deleting backed-up versions of files that may exist after deletion. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You, as the Account holder, are solely responsible for access to, content in or sharing and use of your Account. All content uploaded to the service is based on your consent provided to the applications.

Security We take reasonable precautions to protect personal information in our possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. User data is password protected and your password should never be shared with anyone. We secure our service using industry standard SSL.

Our Policy Toward Children Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at office@isototal.ro. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our files.

Changes to our Privacy Policy This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). We may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

Contacting Us If you have any questions about this Privacy Policy, the practices of this site or your dealings with this website you can contact:

ISOTOTAL Quality First s.r.l
Str. Petre Zugravu, Bl. H9, ap.6, Mioveni, Arges,
Romania, CP 115400


Acceptable Use Policy

Last Updated: June 07, 2023

This Acceptable Use Policy (this “Policy”) describes prohibited uses of the services offered by ISOTOTAL Quality First (the “Services”). The examples described in this Policy are not exhaustive and we may modify this Policy in time.

By using our Services, you agree to the latest version of this Policy. You agree not to misuse the Services and we reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Services. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Services.

For example, you must not use, or encourage, promote, facilitate or instruct others to use, the Services to do the following things:

·        use the Services for any illegal purposes;

·        use the Services to store, retrieve, transmit or view any file, data, image or program that contains:

o   any illegal pictures, materials or information;

o   any harassing, libelous, abusive, threatening, harmful, unlawfully pornographic, vulgar, obscene, fraudulent, deceptive or otherwise objectionable material of any kind or nature;

o   any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation;

o   any code or material that violates the intellectual property rights of others; or

o   any viruses, worms, malware, "Trojan horses" or any other similar contaminating or destructive features;

·        use the Service for any spamming, chain letters or other use that may otherwise disrupt the Service or the networks through which you access and use the Services;

·        interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;

·        access or attempt to access any accounts for which you have no access authorization or duplicate, modify, distribute or display any of the data or files from any such account.

·        probe, scan, or test the vulnerability of any system or network;

·        breach or otherwise circumvent any security or authentication measures;

·        access, tamper with, or use non-public areas of the Service, shared areas of the Service you have not been invited to, or Isototal Quality First computer systems;

·        access or search the Services by any means other than our publicly supported interfaces;

·        send unsolicited communications, promotions or advertisements, or spam;

·        send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;

·        violate any regulations, policies and procedures of networks through which you access and use the Services; or